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Introduction We Medaf Delivery are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information obtained from users of our delivery system. By accessing or using our services, you consent to the terms and practices described in this policy.
Information We Collect
We may collect the following types of personal information:
1.1. Personal Identification Information:
Name, address, contact details (phone number, email address), and other relevant information required for delivery and communication purposes.
1.2. Transaction Information:
Details related to orders, payments, invoices, and other transactional data.
1.3. Location Information:
If permitted by you, we may collect your location information through GPS or IP address for the purpose of delivery tracking and optimizing our services.
1.4. Usage and Log Data:
We automatically collect certain information when you access or use our delivery system, including IP addresses, browser information, device identifiers, operating system details, and usage patterns.
1.5. Cookies and Similar Technologies:We may use cookies and similar technologies to enhance your browsing experience, personalize content, and gather information about your preferences and interactions with our website. Use of Information We use the collected information for the following purposes:
2.1. Service Delivery:Fulfilling and managing delivery requests, providing customer support, and responding to inquiries or complaints.
2.2. Improving Our Services:Analysing usage patterns, conducting research, and enhancing our delivery system's functionality, efficiency, and user experience.
2.3. Communication:Sending notifications, updates, promotional offers, and marketing materials related to our services, provided you have given your consent or were permitted by applicable laws.
2.4. Legal Compliance:
Complying with legal obligations, resolving disputes, enforcing our terms and conditions, and protecting our rights and interests. Information Sharing We do not sell, rent, or disclose your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:
3.1. Service Providers:
We may engage trusted third-party service providers to assist us in delivering our services, such as payment processors, logistics partners, and customer support providers. These service providers are contractually obligated to maintain the confidentiality and security of your information.
3.2. Legal Compliance:
We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests. We will also do so to protect our legal rights, safety, and the rights and safety of others. Data Security We employ industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission or storage method can guarantee 100% security. Therefore, while we strive to protect your information, we cannot guarantee its absolute security. Third-Party Links Our delivery system may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information. Children's Privacy Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have unintentionally obtained personal information from a child, we will promptly delete it from our records. Your Rights and Choices You have the following rights regarding your personal information:
4.1. Access and Update:
You may access, review, and update your personal information through your account settings or by contacting us directly.
4.2. Opt-Out:
You may choose to opt-out of receiving promotional communications from us by following the instructions provided in such communications or contacting us.
4.3. Cookies and Tracking Technologies:
You can manage cookie preferences and control the use of certain tracking technologies through your browser settings. Changes to the Privacy Policy We reserve the right to modify or update this Privacy Policy at any time. We will notify you of any significant changes by posting the revised policy on our website or through other appropriate communication channels. We encourage you to review this policy periodically to stay informed about our privacy practices. Contact Us If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at info@medafelivery.com We will promptly correct any information found to be incorrect.